28 April 2009

Not Always Right (the customer)



From Denny: Found this great little site of amusing quotes from people who have worked in customer service. Read that as "dealing with the squirrelly public."

"The things people say" gives new meaning when you are in sales or do customer service... Looks like unreasonable irate fools as customers are the same all around the globe! :)

Who's Got the Power Now, part 1

From: Tech Support, Los Angeles, California

Me: “How can I help you?”

Irate Caller: “Yes, I just purchased one of your wireless routers and your stupid tech support in India just told me I have to plug it into an outlet.”

Me: “Uh… yes, ma’am. It needs to be plugged into an outlet to get electrical power.”

Irate Caller: “I purchased a WIRELESS router, so it shouldn’t require wires! Doesn’t it use batteries or something?”

Me: “No, ma’am, ‘wireless’ means you don’t need wires between the computer and the router.”

Irate Caller: “Wireless means WIRE-LESS! If this thing has to be plugged in with a wire, I want a full refund!”

Me: “If the product isn’t what you expected, I suggest you return the device to your local retailer.”

Irate Caller: “NO! That’s not good enough! They won’t take it back because it’s been opened! I want you to give me a refund!”

Me: “Ma’am, we don’t provide refunds unless a product’s functionality is grossly misadvertised. You need to speak to...”

Irate Caller: “NO! You’ll give me a refund right now you f***ing son of a b**** and you’ll do it right f***ing now!”

Me: “Ma’am, throwing a temper tantrum like a five year old is not going to get you something that we’re incapable of giving you.”

Irate Caller: “You can’t speak to me like that! Transfer me to your manager at once!”

Me: “No.”

Irate Caller: “What?”

(Contrary to popular belief, most companies don’t REQUIRE techs to transfer to supervisors simply because they’re told to by a customer).

Me: “I said no. I will not transfer you to my supervisor. This is a non-escalatable issue.”

Irate Caller: “But you have to!”

Me: “No, I really don’t, and since you already blasted me with profanity, technically I could have disconnected the call already.”

Irate Caller: “Well, I’m sorry… can I have my refund now?”

Me: “I told you, I can’t give you a refund for this product. You need to contact your retailer.”

Irate Caller: “F*** you! You f***ing ****ards are ripping me the f*** off! F*** you!”

Me: “Thank you for contacting tech support and have a nice day!”

Irate Caller: “Wait! I’m sorry!”

Me: *click*

***

"Who's Got the Power Now, part 2

From: Auckland, New Zealand

Power company customer service person talking to customer:

Caller:
“I don’t care what your little book says, put my f***ing power on!”

Me: “I can’t do that for you unless you pay your debt in full, sir.”

Caller: “Why are you being a b**** about this? Just let it slide!”

Me: “We’ve been letting it slide for months, sir. You now owe us in excess of a thousand dollars. Our rules are very clear: we are not to reconnect your power until you pay your debt.”

Caller: “F*** you! I’m going to kill you! I’m going to come to your house and kill you!”

Me: “The difference between you and me, sir, is that I know where YOU live.”

Caller: *click*"

Photo of Knotted Gun sculpture at the United Nations by David Paul Chmer @ flickr
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